Web 2.0 technology brings interaction among individuals, information and data to drive new opportunities and to foster communities. IBM has Web 2.0 toolsets for the “Connect, Build, Deploy, Manage” steps of Web 2.0 based application delivery which includes collaboration and productivity tools that use these technologies to help businesses deliver applications more flexibly and cost effectively.

Lotus Forms is used in the “Build” step of Web 2.0 based application delivery to provide electronic forms that help organizations of to accelerate process automation efforts, increase efficiencies, reduce operational costs by facilitating data integration with existing IT systems and making it easy to extend business processes to customers with web-based electronic forms.

Lotus Expeditor and WebSphere Portal are utilized in the “Deploy” step of the application delivery. Lotus Expeditor is a desktop integration framework that enables and accelerates client integration while WebSphere Portal software has services that aggregate applications and content as role-based applications